Shipping policy

Delivery process
Pallet deliveries are curb side drop off only(alternative delivery, as well as priority and named day delivery can be made up on written/email request). If required, please email support@buildyourfitness.co.uk

Delivery is expected within 3-5 working days from the date of your order. Pallet deliveries may take slightly longer.

Please be aware you may receive a call from our delivery courier or haulage company contacting you in advance to confirm your delivery date and timings. Please make sure your contact number on your order is correct so that the carrier can contact you about your delivery should they need to.

All orders must be checked and signed for on delivery by the customer. Any damages or discrepancies must be notified within 24hours or receipt of order.
Please retain all original packaging, wrapping and pallets in case of return. If wrapping and pallets have been disposed of this can be provided for a fee.

Delivery Access
Although our carriers are equipped with detailed road maps of every area of the UK mainland, is there any further information that would make your delivery address easier to locate?
Please notify us of any delivery obstructions and ensure that the delivery area is clear.
This includes, though not limited to:
- steps (including those required to climb to gain access to the property entrance)
- trees & shrubs
- steeply inclined driveways
- narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery. Due to the size of some delivery vehicles, Jordan Fitness or any carriers delivering on behalf of us must be informed of any restrictions regarding access for the delivery vehicle.

Disposal of pallets are the responsibility of the customer.

Delivery of pallets is to the curb side immediately adjacent to the delivery vehicle. Inside delivery is an extra cost and must be booked in advance.

If not booked as an additional service, it will be necessary for you to assist or move merchandise into your own business/home. We would therefore recommend that you ensure the product will fit and can be transported to its ground floor point of installation easily.

Build Your Fitness will not accept any claims for compensation arising from non/failed/refused delivery of any item where the carriers or the manufacturer were not made aware of any access restrictions.

In the event that the item is refused/cancelled due to these restrictions, the customer is liable for all carriage charges and a 15% re-stocking fee will be applied.